Terms of Service (TOS) Updated
This Hosting-Needs.com Terms of
Service (this "Agreement") and the Hosting-Needs.com Acceptable Use
Policy ("AUP") govern your purchase and use of all Hosting-Needs.com
services (collectively, the "Services"), as described in the Order
Form(s) submitted by you and accepted by Hosting-Needs.com ("Service
Order"). Acceptance of any terms or conditions different from those
contained herein by Hosting-Needs.com will not be deemed by provision of
service, but only by electronic or written signature of an officer of
Hosting-Needs.com. You must register and accept the terms of this Agreement and
the AUP in order to use the Services. BY CLICKING ON THE "I ACCEPT"
BUTTON BELOW, AND/OR REGISTERING FOR AND USING THE SERVICES, YOU ACKNOWLEDGE
THAT YOU HAVE READ THIS AGREEMENT AND THE AUP, AND AGREE TO BE BOUND BY ALL
TERMS AND CONDITIONS OF THIS AGREEMENT AS WELL AS ALL POLICIES AND GUIDELINES
OF THE AUP, WHICH ARE INCORPORATED HEREIN BY REFERENCE. Hosting-Needs.com may
modify any of the terms and conditions contained in this Agreement and the AUP,
at any time, in its sole discretion. Any modifications are effective upon
posting of the revisions on the Hosting-Needs.com web site (the
"Site"). Your continued use of the Services following Hosting-Needs.com
posting of any modifications constitutes your acceptance of the modifications.
If you do not agree to the terms of any modification, do not continue to use
the services and immediately notify Hosting-Needs.com of your termination of
this Agreement in the manner described in the section below.
Hosting-Needs.com agrees to furnish
services to the Subscriber, subject to the following TOS (Terms of Service).
The Use of Hosting-Needs.com service
constitutes acceptance and agreement to Hosting-Needs.com AUP as well as
Hosting-Needs.com TOS (Terms of Service).
Term and Payment for Services
Term: This Agreement will be for an
initial "Term" of 1 month from the date the Services are first
provided by Hosting-Needs.com. This Agreement will be automatically renewed
(the "Renewal Term") at the end of the Initial Term or any Renewal
Term for a period of thirty (30) days unless you provide Hosting-Needs.com with
written notice of termination at least two days (2) before the end of the
Initial Term or Renewal Term (also referred to interchangeably and collectively
as "Term"), whichever is then applicable. To provide your notice of
termination, you must submit a ticket to the Billing department via
http://support.hosting-needs.com and fill out the corresponding cancellation
form to initiate the cancellation of your service. Pricing and duration of
Terms may be modified only if in writing (such as a Service Order) signed by
Hosting-Needs.com.
Termination
This Agreement may be terminated: (i) by you or Hosting-Needs.com during any Renewal Term,
without cause, by giving the other party no less than two (2) days prior
written notice, or a greater number of days prior notice if specified in a
Service Order accepted by Hosting-Needs.com; (ii) by Hosting-Needs.com in the
event of nonpayment by you as provided in the section below or (iii) by
Hosting-Needs.com, at any time, without notice, if, in Hosting-Needs.com sole
judgment, you are in violation of any terms or conditions of the AUP. If you
terminate this Agreement, or if Hosting-Needs.com terminates this Agreement for
your breach, before the end of the Initial Term or the Renewal Term, whichever
is then applicable, you will be required to pay immediately and without setoff
or delay all charges, fees and costs accrued before the termination date, all
monthly recurring fees for each month remaining in the Term and any other
amounts including, but not limited to, bandwidth overage charges that you owe
to Hosting-Needs.com under this Agreement.
Charges
You will immediately pay, upon
receiving an electronic invoice from Hosting-Needs.com, all charges for your
use of the Services at the then current Hosting-Needs.com prices for that
category of service or any special offer applicable to your account as
determined by Hosting-Needs.com. You are responsible for paying all federal,
state, and local sales, use, value added, excise duty and any other taxes
assessed with respect to the Services, other than taxes based on
Hosting-Needs.com net income. If you are a resident of Texas, your purchase of
dedicated hosting services is subject to the Texas sales tax rate of 8.25%. All
setup fees are subject to an 8.25% tax. If you default on any of your
obligations under this Agreement and Hosting-Needs.com must engage a
collections effort to collect past due sums associated with your use of
Services, you are responsible for all costs of collection of all amounts owed
under this Agreement, including reasonable attorney's fees of
Hosting-Needs.com.
We a lot you the amount of bandwidth
stated in the plan agreement, If you exceed this allotment for any reason in
any calendar month, even if you have cancelled service with Hosting-Needs.com
during the month, you will be charged overage bandwidth at a rate of $.50 per
gigabyte. Bandwidth billing is done in arrears, and you will receive your bill
for overage bandwidth during the first week of the following month that the
overage occurred. It is your responsibility to monitor your bandwidth usage and
to pay for all overages. If you are a reseller, it is your responsibility to
monitor the bandwidth usage of your client(s) as you are solely responsible for
any and all overages incurred by them.
Payment and Fees
You will pay all charges for the first
month of service in advance on the first day of the Initial Term. You will pay
all subsequent charges for Services in their entirety in advance on the
anniversary day of each successive month. You must pay for the Services by
credit card or Paypal. You authorize
Hosting-Needs.com to charge your credit or debit card to pay for any charges
that may apply to your account. You have a specific obligation to immediately
notify Hosting-Needs.com of any changes to your card account (including
applicable account number or cancellation or expiration of the account, your
billing address, or any information that may prohibit Hosting-Needs.com from
properly charging your account). Failure to immediately and fully pay your fees
for Services and applicable taxes when invoiced by Hosting-Needs.com shall be a
material breach of this Agreement, justifying Hosting-Needs.com to suspend its
performance and terminate this Agreement. If Hosting-Needs.com terminates this
Agreement for your material breach, you will be required to pay immediately all
fees and costs accrued before the termination date, all monthly recurring fees
for each month remaining in the term and any other amounts you owe to
Hosting-Needs.com under this Agreement including, but not limited to, bandwidth
overage charges. You are responsible for any costs that Hosting-Needs.com
incurs in enforcing collection, including reasonable attorneys' fees, court
costs and collection agency fees.
Credit cards that are declined for any
reason or Paypal payments that are either rejected or
not made when Services are invoiced are subject to an additional processing
fee. Service will be immediately interrupted on any account that is unpaid.
Service interrupted for non-payment is subject to a $25 suspension charge.
Accounts not paid by the due date are subject to a $5 late fee that accrues
daily until paid in full. Accounts that are not collectable by
Hosting-Needs.com may be turned over to an outside collection agency for
collection. If you account is turned over for collection, you agree to pay the
company an additional "Collection" fee of not less than $50 nor more
than $150. If you desire to cancel the account, please follow the correct
procedure to do this at http://support.hosting-needs.com
Refund and Disputes
*All payments to Hosting-Needs.com are
nonrefundable* and include any applicable setup fees and subsequent charges
regardless of usage. All overcharges or billing disputes must be reported
within 60 days of the time that the dispute occurred. If you dispute a charge
to your credit card issuer that, in Hosting-Needs.com sole discretion, is a
valid charge under the provisions of this Agreement and/or AUP, you agree to pay
Hosting-Needs.com an additional "Investigation Fee" of $100.00.
Failure to Pay
The Company may temporarily deny
service or terminate this Agreement upon the failure of Subscriber to pay
charges when due. Such termination or denial will not, in any way, relieve the
Subscriber of responsibility for the payment of all accrued charges, plus
reasonable interest and all collection fees, including legal expenses.
Use of Services
The AUP is posted on the site at (or such
other location as Hosting-Needs.com may specify) and may be updated from time
to time. BY USING THE SERVICES, YOU AGREE TO BE BOUND BY THE TERMS OF THE AUP
AND ANY MODIFICATIONS TO THE TERMS. Hosting-Needs.com MAY TERMINATE YOUR
ACCOUNT WITHOUT NOTICE FOR ANY VIOLATION OF THE AUP OR THIS AGREEMENT.
Security: You are solely responsible
for any security breaches affecting servers or accounts under your control. If
your server is responsible for or involved in an attack on or unauthorized
access into another server or system, Hosting-Needs.com will shut it down
immediately. You will pay any charges resulting from the cost to correct
security breaches affecting Hosting-Needs.com or any of its other customers.
System and Network Security
Users are prohibited from violating or
attempting to violate the security of the Hosting-Needs.com proprietary
network. Violations of system or network security may result in civil or
criminal liability. Hosting-Needs.com will investigate occurrences which may
involve, and cooperate with law enforcement authorities in prosecuting Users
who are involved in such violations. These violations include, without
limitation:
* Accessing data not intended for such user or logging into a server or
account, which such user is not authorized to access.
* Attempting to probe, scan or test the vulnerability of a system or
network or to breach security or authentication measures without proper
authorization.
* Attempting to interfere with service to any user, host or network,
including without limitation, via means of overloading, flooding, mail bombing
or crashing.
* Forging any TCP/IP packet header or any part of the header information
in any e-mail or newsgroup posting.
* Taking any action in order to obtain services which such user is not
entitled.
Notification of Violations or
Infractions
Hosting-Needs.com is under no duty to
look at each client's or user's activities to determine if a violation of the
AUP has occurred, nor do we assume any responsibility through our AUP to
monitor or police Internet related activities.
Violations of the AUP will result in
the following:
A warning notification sent via email,
Hosting-Needs.com trouble ticket with 24 hours notice for resolution:
24 hours is the standard notification;
situations involving law enforcement, phishing scams, fraud, password
harvesting, network interference, Denial or Disruption of service, IRC related
misuse, or other malicious activity can reduce the notification time frame.
* First Violation: Any user, which Hosting-Needs.com determines to have
violated any element of our AUP (Acceptable use Policy), shall receive an
e-mail, warning them of the violation. The service may be subject at
Hosting-Needs.com discretion to a temporary suspension pending a client's
agreement in writing to refrain from any further violations.
* Second Violation: Any client that Hosting-Needs.com determines to have
committed a second violation of any element or portion of the AUP shall be
subject to immediate suspension or termination of service without further
notice.
* We reserve the right to drop the section of IP space involved in any
SPAM or Denial-of-Service (Dos) complaints if it is clear that the offending
activity is causing great harm to parties on the Internet. In particular, if
open relays are on your network or a customer's network, or if
denial-of-service attacks are originating from your network. In certain rare
cases, we may have to take this action prior to attempting to contact you.
Disclosure to Law Enforcement
The AUP specifically prohibits the use
of our service for illegal activities. Therefore, Subscriber agrees that the
Company may disclose any and all Subscriber information, including assigned IP
addresses, account history, account use, etc. to any law enforcement agency who
makes a written request without further consent or notification to the
Subscriber. In addition Hosting-Needs.com shall have the right to terminate all
service set forth in this Agreement if requested to do so as a result of any
action of any law enforcement or government agency.
Support Services and Boundaries
Hosting-Needs.com provides 24/7/365
technical support to our Subscribers. We limit our technical support to our
area of expertise. The following are our guidelines when providing support:
* Hosting-Needs.com provides support related to your server.
Hosting-Needs.com does not provide support for application specific issues,
such as any programming, HTML, third party applications or any other such
issue.
* Hosting-Needs.com does not provide technical support for YOUR clients.
We encourage you to check our
knowledge base and Forums at http://support.hosting-needs.com.
Reseller Policy
Resellers are completely and entirely
responsible for the conduct of their customers and by agreeing with this AUP,
Resellers agree that their customers will adhere to the AUP. Resellers have an
obligation under this Agreement to make their current and prospective customers
aware of the AUP and the consequences of violation of same.
Intellectual Property Rights
Your Warranties and Representations to
Hosting-Needs.com: You warrant, represent, and covenant to Hosting-Needs.com
that: (a) you are at least 18 years of age if an individual; (b) you possess
the legal right and ability to enter into this Agreement; (c) you will use the
Services only for lawful purposes and in accordance with this Agreement and all
applicable policies and guidelines, including the AUP; and (d) your content
does not and will not infringe or violate any right of any third party
(including any intellectual property rights) or violate any applicable law,
regulation or ordinance.
Intellectual Property Policy
Hosting-Needs.com respects the
intellectual property rights of others and expects its users to do the same.
Hosting-Needs.com reserves the right, at its discretion, to delete material
that infringes the copyrights, trademarks, or other intellectual property
rights of others. Hosting-Needs.com also reserves the right to disable and/or
terminate the accounts of users who infringe the copyrights, trademarks or
other intellectual property rights of others. If you believe that your work has
been copied in a way that constitutes copyright infringement, please provide
Hosting-Needs.com with the following information:
1. A description of the copyrighted work property that you claim has
been infringed;
2. A description of the material that you claim infringes your
copyright, and information sufficient to allow us to locate the material;
3. Your address, telephone number, and e-mail address;
4. A statement by you that you have a good faith belief that the
disputed use is not authorized by the copyright or intellectual property owner,
its agent, or the law;
5. A statement by you, made under penalty of perjury, that the
information provided is accurate and that you are the copyright owner or
authorized to act on the copyright owner's behalf;
6. An electronic or physical signature of a person authorized to act on
behalf of the owner of the copyright.
IP Addresses
Hosting-Needs.com will maintain and control ownership of all Internet
Protocol ("IP") numbers and addresses that Hosting-Needs.com may
assign to you. Hosting-Needs.com may, in its sole discretion, change or remove
any and all IP numbers and addresses at any time.
Third Party Products
Hosting-Needs.com may provide you with access to other third party
software and/or services ("Third Party Products") through reseller
relationships that Hosting-Needs.com has established with certain commercial
vendors, including without limitation, Microsoft Corporation ("Third Party
Vendors"). Unless otherwise notified, Customer understands that product
support for Third Party Products is provided by Hosting-Needs.com and not by
the Third Party Vendor. Neither Hosting-Needs.com nor any Third Party Vendor
makes any representations or warranties, expressed or implied, regarding any
Third Party Products. CUSTOMER EXPRESSLY ACKNOWLEDGES AND AGREES THAT USE OF
THIRD PARTY PRODUCTS IS AT CUSTOMER'S SOLE RISK AND SUCH THIRD PARTY PRODUCTS
ARE PROVIDED "AS IS" AND WITHOUT REPRESENTATION OR WARRANTY OF ANY
KIND FROM Hosting-Needs.com OR ANY THIRD PARTY VENDOR, INCLUDING WITHOUT
LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, LACK OF VIRUSES, ACCURACY OR COMPLETENESS OF RESPONSES OR RESULTS,
CORRESPONDENCE TO DESCRIPTION, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS. TO
THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER Hosting-Needs.com NOR
ANY THIRD PARTY VENDOR WILL BE LEGALLY RESPONSIBLE FOR ANY DAMAGES, WHETHER
DIRECT, INDIRECT, OR CONSEQUENTIAL, ARISING FROM THE USE OR INABILITY TO USE
ANY THIRD PARTY PRODUCT. CUSTOMER AGREES TO OBSERVE THE TERMS OF ANY LICENSE
AND/OR APPLICABLE END USER SUBSCRIBER AGREEMENT FOR THIRD PARTY PRODUCTS AND
THAT CUSTOMER SHALL BE FULLY LIABLE TO THIRD PARTY VENDORS AND
Hosting-Needs.com WITH RESPECT TO ANY IMPROPER USE OF SUCH THIRD PARTY PRODUCTS
OR VIOLATION OF LICENSE AGREEMENTS WITH THEM AND/OR APPLICABLE END USER
SUBSCRIBER AGREEMENTS.
You shall not (i) remove, modify or obscure
any copyright, trademark or other proprietary rights notices that appear on any
Third Party Product or that appear during use of any Third Party Product; or
(ii) reverse engineer, decompile, or disassemble any Third Party Product,
except and only to the extent that such activity is expressly permitted by
applicable law notwithstanding this limitation.
Enforcement Actions
Hosting-Needs.com reserves the right to suspend or terminate the Service
immediately or take any other corrective action it deems appropriate in its
sole discretion if, in the sole judgment of Hosting-Needs.com, your server is
the source or target of any violation of the AUP or for any other reason which
Hosting-Needs.com reasonably chooses. If inappropriate activity is detected,
all of your accounts in question will be deactivated until a thorough
investigation is completed. Prior notification to you of disconnection is not
assured. In some cases, law enforcement will be contacted regarding the
activity. These rights of action, however, do not obligate Hosting-Needs.com to
monitor or exert editorial control over the information made available for
distribution via the Services. If Hosting-Needs.com takes corrective action
because of a possible violation, Hosting-Needs.com will not refund you any fees
that you paid in advance of the corrective action.
Disclosure Rights
The AUP specifically prohibits the use of our service for illegal
activities. Therefore, you agree that Hosting-Needs.com may disclose any and
all of your information including assigned IP numbers, account history, account
use, etc. to any law enforcement agent who makes a written request without
further consent or notification to you. In addition, Hosting-Needs.com shall
have the right to terminate all service set forth in this Agreement.
Disclaimed Warranties
Hosting-Needs.com exercises no control over, and accepts no
responsibility for, the content of the information passing through
Hosting-Needs.com host computers, network hubs and points of presence, or the
Internet. USE OF THE SERVICES OR ANY INFORMATION THAT MAY BE OBTAINED THEREFROM
IS AT YOUR OWN RISK. ALL SERVICES PERFORMED UNDER THIS AGREEMENT ARE PERFORMED
"AS IS" AND WITHOUT WARRANTY AGAINST FAILURE OF PERFORMANCE INCLUDING,
ANY FAILURE BECAUSE OF COMPUTER HARDWARE OR COMMUNICATION SYSTEMS.
Hosting-Needs.com DOES NOT MAKE AND DISCLAIMS, AND YOU WAIVE ALL RELIANCE ON,
ANY REPRESENTATIONS OR WARRANTIES, ARISING BY LAW OR OTHERWISE, REGARDING THE
SERVICES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ARISING FROM COURSE OF DEALING, COURSE
OF PERFORMANCE OR USAGE IN TRADE. Hosting-Needs.com DOES NOT WARRANT THAT THE
SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
Limitation and Exclusion of Liability
Limitations
IN NO EVENT WILL Hosting-Needs.com OR ITS SUPPLIERS HAVE ANY LIABILITY
FOR UNAUTHORIZED ACCESS TO, OR ALTERATION, THEFT OR DESTRUCTION OF INFORMATION
DISTRIBUTED OR MADE AVAILABLE FOR DISTRIBUTION VIA THE SERVICES THROUGH
ACCIDENT, FRAUDULENT MEANS OR DEVICES. NEITHER Hosting-Needs.com NOR ITS
SUPPLIERS WILL HAVE LIABILITY WITH RESPECT TO Hosting-Needs.com' OBLIGATIONS
UNDER THIS AGREEMENT, OR OTHERWISE FOR CONSEQUENTIAL, EXEMPLARY, SPECIAL,
INCIDENTAL, OR PUNITIVE DAMAGES EVEN IF Hosting-Needs.com HAS BEEN ADVISED OF
THE POSSIBILITY OF THESE DAMAGES. THE LIABILITY OF Hosting-Needs.com AND ITS
SUPPLIERS TO YOU FOR ANY REASON AND UPON ANY CAUSE OF ACTION IS LIMITED TO THE
AMOUNT YOU ACTUALLY PAID TO Hosting-Needs.com UNDER THIS AGREEMENT DURING THE
THREE (3) MONTHS IMMEDIATELY PRECEDING THE DATE ON WHICH THE CLAIM ACCRUED.
THIS LIMITATION APPLIES TO ALL CAUSES OF ACTION IN THE AGGREGATE, INCLUDING
BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY,
MISREPRESENTATIONS, AND OTHER TORTS. THE FEES FOR THE SERVICES SET BY
Hosting-Needs.com UNDER THIS AGREEMENT HAVE BEEN AND WILL CONTINUE TO BE BASED
UPON THIS ALLOCATION OF RISK. ACCORDINGLY, YOU RELEASE Hosting-Needs.com AND
ITS SUPPLIERS FROM ANY AND ALL OBLIGATIONS, LIABILITIES, AND CLAIMS IN EXCESS
OF THE LIMITATION STATED IN THIS SECTION.
Interruption of Service
Hosting-Needs.com and its suppliers are not liable for any temporary
delay, outages or interruptions of the Services. Further, Hosting-Needs.com is
not liable for any delay or failure to perform its obligations under this
Agreement, where the delay or failure results from any "act of God"
or other cause beyond its reasonable control (including any mechanical,
electronic, communications or third-party supplier failure).
Indemnification
In agreeing to the Hosting-Needs.com AUP and this Agreement, you agree
to indemnify, defend and hold harmless Hosting-Needs.com, its employees,
officers, directors, partners, representatives and affiliates, for any
violation by you or your customers of the AUP or this Agreement that results
either in (a) any cost, expense, damage or loss to Hosting-Needs.com, or (b)
the bringing of any claim against Hosting-Needs.com by any third-party, and all
costs, expenses, damages, and losses associated therewith. For example, if
Hosting-Needs.com is sued because of your or your customer's activity related
to the Services, you will pay any damages awarded against Hosting-Needs.com,
its employees, directors, partners, representatives and affiliates, in addition
to all costs and attorney's fees.
MISCELLANEOUS PROVISIONS
Hosting-Needs.com and you agree that, except as otherwise expressly
provided in this Agreement, the Order Form(s) or the terms and conditions of
use of any third party software products, there shall be no third party
beneficiaries to this Agreement, including but not limited to the insurance
providers for either party or your customers. THIS AGREEMENT IS MADE UNDER AND
WILL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF
TEXAS (EXCEPT THAT BODY OF LAW CONTROLLING CONFLICTS OF LAW) AND SPECIFICALLY
EXCLUDING FROM APPLICATION TO THIS AGREEMENT THAT LAW KNOWN AS THE UNITED
NATIONS CONVENTION ON THE INTERNATIONAL SALE OF GOODS. EXCLUSIVE VENUE FOR ALL
DISPUTES ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL BE THE STATE AND
FEDERAL COURTS IN TEXAS, AND EACH PARTY IRREVOCABLY CONSENTS TO SUCH PERSONAL
JURISDICTION AND WAIVES ALL OBJECTIONS THERETO. In the event any provision of
this Agreement is held by a tribunal of competent jurisdiction to be contrary
to the law, the remaining provisions of this Agreement will remain in full
force and effect. The waiver of any breach or default of this Agreement will
not constitute a waiver of any subsequent breach or default, and will not act
to amend or negate the rights of the waiving party. You may not sell, assign or
transfer its rights or delegate its duties under this Agreement either in whole
or in part without the prior written consent of Hosting-Needs.com, and any
attempted assignment or delegation without such consent will be void.
Hosting-Needs.com may assign this Agreement in whole or part. Hosting-Needs.com
also may delegate the performance of certain Services to third parties. All
notices, demands, requests or other communications required or permitted under
this Agreement shall be deemed given when delivered personally, sent by
facsimile upon confirmation, sent and received by return receipt email, or upon
receipt of delivery of overnight mail. You and Hosting-Needs.com are
independent contractors and this Agreement will not establish any relationship
of partnership, joint venture, employment, franchise or agency between you and
Hosting-Needs.com. This Agreement, including all documents incorporated herein
by reference, constitutes the complete and exclusive agreement between the
parties with respect to the subject matter hereof, and supersedes and replaces
any and all prior or contemporaneous discussions, negotiations, understandings
and agreements, written and oral, regarding such subject matter.
Survival
All provisions of this Agreement relating to your warranties,
intellectual property rights, limitation and exclusion of liability, your
indemnification obligations and payment obligations will survive the
termination or expiration of the Agreement.